Privacy Policy
Effective Date: February 1, 2026
Last Updated: February 1, 2026
This Privacy Policy describes how Sentimento ("we," "us," or "our") collects, uses, and protects your information when you use our Telegram community management bot and related services (the "Service").
1. Information We Collect
1.1 Telegram Data
When you add Sentimento to your Telegram group, we collect:
- Group Information: Group ID, group name, group settings, member count
- User Information: Telegram user IDs, usernames, first names, and last names of group members
- Admin Information: Identification of group administrators
- Profile Photos: Group and user profile photos (for dashboard display)
1.2 Message Data
To provide our moderation and analytics services, we collect and process:
- Message Content: Text content of messages sent in groups where Sentimento is active
- Message Metadata: Timestamps, message IDs, reply relationships, edit history
- Media Indicators: Whether messages contain photos, videos, documents, or other media (we do not store the media files themselves)
- Message Actions: Deleted messages, edited messages, pinned messages
1.3 Usage Data
We automatically collect:
- Dashboard Activity: Pages visited, features accessed, settings changed
- Bot Interactions: Commands issued, configuration changes
- Technical Data: IP addresses, browser type, device information (for web dashboard access)
- Performance Data: Error logs, response times, feature usage statistics
1.4 Payment Information
For paid subscriptions:
- Transaction Data: Subscription tier, billing dates, payment status
- Stripe Data: Payment processing is handled by Stripe; we do not store full credit card numbers
2. How We Use Your Information
2.1 Core Service Functions
- Moderation: Analyzing messages to detect spam, prohibited content, and policy violations
- CAPTCHA Verification: Challenging new members to verify they are human
- Welcome Messages: Delivering personalized greetings to new members
- Auto-Responses: Triggering automated replies based on configured keywords
2.2 AI Analysis and Reports
- Sentiment Analysis: Using AI to analyze the emotional tone of conversations (PRO tier)
- Topic Detection: Identifying trending discussion themes
- AI Chat: Enabling natural language queries about community data (PRO tier)
- Report Generation: Compiling daily, weekly, and monthly activity summaries
2.3 Service Improvement
- Analytics: Understanding feature usage to improve the Service
- Debugging: Identifying and resolving technical issues
- Development: Building new features based on usage patterns
2.4 Communication
- Service Notifications: Alerts about your subscription, security issues, or service changes
- Support: Responding to your questions and requests
3. Data Retention
Data retention periods vary by subscription tier:
| Tier | Message Data | Analytics Data |
|---|---|---|
| FREE | 24 hours | 24 hours |
| LITE | 7 days | 7 days |
| PRO | Unlimited | Unlimited |
Retention Details
- Automatic Deletion: Data exceeding your tier's retention period is automatically and permanently deleted
- Account Deletion: Upon account termination, all associated data is deleted within 30 days
- Backup Retention: Backup copies may be retained for up to 90 days for disaster recovery
4. Data Sharing and Third-Party Services
4.1 Third-Party Service Providers
We share data with the following third-party services:
| Service | Purpose | Data Shared |
|---|---|---|
| OpenAI | AI analysis, sentiment detection, chat features | Anonymized message content for processing |
| Stripe | Payment processing | Payment and billing information |
| Telegram | Bot functionality | Required API interactions |
4.2 How Third Parties Handle Data
- OpenAI: Message content sent to OpenAI is used solely for generating responses and is subject to OpenAI's data usage policies. We use API configurations that minimize data retention.
- Stripe: Payment data is processed according to Stripe's privacy policy and PCI-DSS compliance standards.
- Telegram: Bot interactions are governed by Telegram's Terms of Service and Privacy Policy.
4.3 We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4.4 Legal Requirements
We may disclose information if required by law, legal process, or government request.
5. Your Rights
5.1 Right to Access
You may request a copy of the data we hold about you and your group.
5.2 Right to Deletion
You may request deletion of your data by:
- Removing Sentimento from your group (stops new data collection)
- Contacting us to request complete data deletion
- Data will be deleted within 30 days of request
5.3 Right to Export
PRO tier users may request an export of their group's data in a machine-readable format.
5.4 Right to Correction
Contact us to correct any inaccurate information we hold about you.
5.5 Right to Object
You may object to certain data processing activities by adjusting your settings or contacting us.
6. Data Security
We implement appropriate technical and organizational measures to protect your data:
Technical Measures
- Encryption: Data encrypted in transit (TLS) and at rest
- Access Controls: Role-based access to data systems
- Secure Infrastructure: Hosted on secure, monitored infrastructure
- Regular Audits: Periodic security assessments
Organizational Measures
- Limited Access: Only authorized personnel access user data
- Training: Staff trained on data protection practices
- Incident Response: Procedures for handling security incidents
Security Limitations
While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
7. Children's Privacy
Sentimento is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
8. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending notifications through the Service for material changes
Continued use of the Service after changes constitutes acceptance of the updated policy.
10. Contact Information
For privacy-related questions, concerns, or requests:
Telegram: @sugondezunatsu888
When contacting us, please include: - Your Telegram username - The group(s) in question - A description of your request
We aim to respond to all privacy requests within 30 days.
11. Data Controller
Sentimento operates as the data controller for information collected through our Service. For groups using Sentimento, group administrators are considered joint data controllers for their community's data.
This Privacy Policy is effective as of the date stated above and applies to all users of Sentimento services.